FAQS

Orders move fast — here’s how to stay in control.

Update Your Order Status or Details Before It Leaves Our Warehouse

You’ll need to act quickly if anything needs adjusting. Once an order is placed, it moves into processing immediately.

We can’t change order contents, shipping speed, or payment method after submission.

But if your order hasn’t shipped yet, we can update the shipping address — just contact us right away.

If the package is already packed or dispatched, no changes are possible.

Tracking information arrives via email after shipment, with a direct link to the carrier’s website for live status updates.

Return an Item — Here’s What Qualifies

We accept returns only for items that meet all three conditions:

  • They’re in original condition
  • All tags remain attached
  • There are no visible signs of use

Clearance items are excluded from returns entirely.

We don’t offer direct exchanges. If you’d like a different size or color, return the original item and place a new order.

Check Restock Timing or Get Notified

When an item sells out, restocking typically happens within a few weeks.

To be alerted the moment it’s back, enter your email on the product page — no account needed.

Fix Your Shipping Address Before It Ships

You’re responsible for confirming your address before checkout.

If you spot an error, reach out to us immediately.

We’ll update the label only if the order hasn’t shipped yet.

Once packed or dispatched, the address is locked in — no exceptions.

Get a Replacement for a Defective or Incorrect Item

You’ll need to email us within 30 days of receiving your order.

Your message must include:

  • Your order number
  • The product name or code
  • Clear photos showing the issue
  • A short description of what’s wrong

We’ll review your request and respond promptly.

Apply a Discount Code After Checkout

If you forgot to use a promo code, contact us as soon as possible with your order number and the code.

We’ll make reasonable efforts to apply it — but only if it’s still feasible given order status and system constraints.

If your situation isn’t covered above, just reply with your order number and what happened — we’ll take it from there.