RETURN POLICY

Cancel Your Order

If you need to cancel an order, act before it ships or enters production. Submit your request promptly — once approved, we issue a full refund directly to your original payment method. After shipment begins, cancellation is no longer possible.

Start Your Return

You can request a return within 14 days of receiving your order. This window starts the moment your package arrives — not when you place the order or when it ships. If your item arrived damaged, defective, or doesn’t match its description, contact us immediately; these cases follow separate handling but still require action within the same timeframe.

Keep Your Item Ready

For a return to be approved, the item must be unused, in original condition, and packed with all original materials — including boxes, tags, manuals, and accessories. You’ll also need proof of purchase: either your order confirmation email or physical receipt. Do not send items directly to a manufacturer — SIMPLVIBEMART handles all returns centrally, and only after we’ve provided specific instructions.

Send It Back

Before mailing anything back, reach out to our team at cs@simplvibemart.com. We’ll confirm eligibility, share step-by-step return instructions, and provide the correct shipping address — which varies by region and product type. You’ll only be charged one return shipping fee, even if multiple items are included in the same return. No restocking fees apply to approved returns.

Get Your Refund

Once we receive and inspect your returned item, we’ll send a confirmation email detailing the status of your request. If approved, your refund goes back to the original method of payment. Processing typically finishes within 7 days of approval. Keep in mind that your bank or card issuer may take additional time to reflect the credit — this delay is outside our control and varies by institution.

Track Your Refund

If your refund confirmation email has been sent but the funds haven’t appeared in your account, start by checking your recent bank or card statements for pending transactions. Next, contact your credit card issuer to verify posting timelines. If it’s still missing, follow up with your bank — they may need extra time to finalize the deposit. Only after completing these steps, and if the refund remains unprocessed, reply to your confirmation email or write to cs@simplvibemart.com with your order number and details.

Reach Out Before You Ship

We don’t publish a public return address because it changes based on logistics, customs requirements, and item category. Never ship a return without first contacting us — doing so may delay or void your refund. All return instructions, including the exact destination and labeling requirements, are issued exclusively through our support team at cs@simplvibemart.com.